FAQs

For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.

Q.Is my phone compatible with the trackers?

Q.What are the dimensions of the trackers?

Q.Are they waterproof?

Q. How do I activate my tracker?

Q. How do I track the devices?

Q.Where do I download the apps?

Q.What is the tracking range?

Q.How accurate is the GPS?

Q.Do they work inside a building?

Q.What is AGPS?

Q. What is a ‘standby mode’?

Q.Can I use the device abroad?

Q.Is there a monthly service charge?

Q.Are there any long-term contracts?

Q.Can I use my own SIM card and cellular carrier?

Q.What’s included in the free simcard?

Q.Do the devices work internationally?

Q.What simcard do I need to use the trackers abroad?

Q.Will I get alerts on my phone?

Q.What forms of payment do you accept?

Q.What are the shipping methods?

Q.What is the expected delivery time?

Q.How can I track my orders?

Q.Can I return the tracker?

Q.Is there a warranty?

Q.Do you accept bulk orders?

We are happy to supply the devices at a discounted rate on larger orders..

if you would like to order over 50 units, please fill out the contact us form or email us at ********@sparkdynamix.com and let us know how many units you want and we’ll get back to you within 2 business day.